Returns & Exchanges

At Family Shoe Centre, we want every step you take to be comfortable, which is why we offer a hassle-free 30-day return policy for all unworn footwear in its original packaging. Whether the fit isn't right or you've changed your mind, we are committed to making your exchange or refund process as smooth as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Shoes

Place the unworn shoes back in their original brand box and secure them inside a shipping mailer or outer cardboard box to prevent damage.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it firmly to the outside of your package, ensuring any old labels are covered.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing